Club Fees not cancelled as per email confirmation received

Earlier this year, I requested that all club fees be removed from my account.

On April 11th, I received confirmation on email that both Jet Club and Edgars Club were cancelled, but on my latest (September) statement, I am still being billed for the Edgars Club.

My account was paid in full last month, but now I owe the Club Fees with Interest!

I have mailed twice, but have not received any feedback and expect the last 5 months worth of Club Fees & interest to be credited on my account. This is theft!