Clothing account balance query

I am very disappointed with Jet Retail Company.

I have been trying to send an account balance query to Jet on my mother's behalf to this email address *** and even send a DM on their Facebook messenger but both attempts are not fruitful.

I would like to be assisted with my mother's account balance, this started last year with she received a call from Jet clothing to informing her to pay R2100 or her account will be listed as a bad payer.

That R2100 was paid in July 2021 and she left with a balance of +- R4000 and thereafter she has been paying her account every month without skipping but she feels like the balance doesn't decrease.

She even went to complaint at Jet Store, Kempton Park, Festival Mall then the lady that was assisting her contacted the head office to get clarity but my mother couldn't get a clear response instead she was advised to keep on paying any amount she can, whilst this query is been looked into. She later receive a statement advising her to pay R376 and she has been paying that amount for a couple of months now but her account balance is still not making any changes.

This is very frustrating on her because she even stopped using the account thinking that it will help but issue is not even close to giving her a peace of mind.

Your assistance in this matter will be greatly appreciated.

Thank you