Closure of Jet account

Good day

I am having tremendous trouble regarding cancellation of Jet Club membership, funeral plan and closure of my account.

I also wish to lodge a formal complaint regarding the whole process of my account closure and the service from Jet. When I spoke to a consultant last week she said she will phone for the jet club membership and funeral plan cancellation but I received no feedback.

This past Saturday I phoned again and the lady said she cannot cancel the Club membership, she said I have to send the mail for cancellation and she also said I must phone Hollard to cancel the funeral plan. It was Saturday at approximately 11H30 and the lady's name was Nobubelo. She was very unhelpful and she refused to give me a reference number of the call or her surname. I phoned Hollard now again and they do not take calls because "We are congested".

When I opened the account, it was quick and easy, the branch did everything for me, but when I paid my account fully and tried to close the account there was no assistance. I requested specifically to close the account before the monthly charges for Club membership and funeral plan fees are added.

I refuse to pay any charges to my account after settlement.

Kindly provide feedback.

Regards

Ethienne van der Westhuizen ***