tM
tlou M
1 reviews | Active since Dec 2010
09 Jun 2015, 09:51
closing the account
I paid off my Jet card on the 06/06/2015 and asked them to close the account and they told me they cannot close the account because of some OTA staff they added on my account. i don't understand why now it has to be my problem if they cannot get hold of their OTA people. i went there in Saturday as i am no availble during the week. can someone sort this out and send me a letter to confirm that the account is close. i even tried calling the call centre and they keep cutting my calls
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Jet's replyOfficial
09 Jun 2015, 14:06Hello octovia,
As per our telephonic conversation please be advised your query has been escalated to the accounts department to assist with regards to your account closure. You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised your query has been escalated to the accounts department to assist with regards to your account closure. You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply09 Jun 2015, 14:06
Official
Hello octovia,
As per our telephonic conversation please be advised your query has been escalated to the accounts department to assist with regards to your account closure. You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised your query has been escalated to the accounts department to assist with regards to your account closure. You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,