Close your ***** Department because they don't know what they doing.

<p>My name is Nomsa been a Jet customer for years since I was in high school but the last two months have been nothing but a disgrace to me.</p> <p>My story: Around the 17th of December 2016 I received my statement via sms as usual I logged on only to find that my card is been used ********** to purchase goods such as Cellphone to the value of about +R110 000. The last time I used my card was at Edgars Cresta Mall on the 09 September 2016. Where I bought kids clothes to the value of about R1 369.55. Then the balance I owed was R2 177.63 of which I know I will take responsibility of. But the other purchase that were done as far as Mpumalanga while I'm in possession of my card I don't know about.</p> <p>I call the call centre I was advised to go to the shop to complete some documents and dispute the purchase of which I did. I went to Jet Cresta Mall and was assisted by Sophie, who in front of me sent the documents to ***** Department on the 17 December 2016.</p> <p>Then I was told the matter ill be resolved in 4 days. Today is the 11 January 2016 when I call Jet *****line they told me they don't have my documents. Some agents dropped the phone on my eyes, some scream at me. I have names: Kenneth, Dudu, Thandeka. Up until I was assisted by Noma who connect with me she put herself in my shoes she checked and told me she will submit the documents that day it was on the 06 January 2017.</p> <p>There's somebody who open an account using my name ********** and it's still in possession of the duplicate card and Jet is not doing anything about. What they'll do will put my name on credit bereau.</p> <p>Stressed</p> <p>Nomsa Msomi <br />Account Number: ********** ********** 16876<br />Cell: ********** 174</p>