Claim documents not submitted

<p>My phone got lost last month and I went to Jetmart southgate to report the lost and start claiming process. I went on 4th May 2017 and supp**** them with documents I had.</p> <p> </p> <p>I then recieved the claim number(TC ********** ********** 719). I asked for Finrite details which they then supp****. Today I called Finrite and they say claim number exists but no documents were forwarded by the store. When calling the store, the phone rings and no one answers. I tried more than 3 times and no response. </p> <p> </p> <p>Dont know what to do now...</p>