KRR
Kim-Mari Roos Roos
1 reviews | Active since Jan 2011
24 Aug 2015, 15:50
Child safety should be first
I went to the Randfontein Mall, Jet - Saturday 22 August 2015,12h00-13h00 to purchase clothes and the security guard almost walked over my two and a half year old little girl.I promptly stopped her and asked her to look where she was walking and she started screaming at me that she was'nt blind. I requested to see the manager and they were'nt available. Another staff member talked to the security guard named Lesego and she refused to apologise or even admit that she was at fault. Well thats the last Jet saw of me - I will go shop at Woolies in future - where my child may safely walk beside me while I am holding her hand and she picks out her new wardrobe.
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Jet's replyOfficial
25 Aug 2015, 10:32Hello Kim Roos,
Thank you for taking the time to bring this matter to our attention. We do apologise for the discomfort caused, as we always want you and your family to have a wonderful shopping experience in our stores.
As per our telephonic discussion, kindly be advised that we have forwarded the concerns you raised with us to the store manager of Jet Randfontein to address.
The reference is as follows: ***/GO
Thank you once again for sharing your experience with us, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the discomfort caused, as we always want you and your family to have a wonderful shopping experience in our stores.
As per our telephonic discussion, kindly be advised that we have forwarded the concerns you raised with us to the store manager of Jet Randfontein to address.
The reference is as follows: ***/GO
Thank you once again for sharing your experience with us, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply25 Aug 2015, 10:32
Official
Hello Kim Roos,
Thank you for taking the time to bring this matter to our attention. We do apologise for the discomfort caused, as we always want you and your family to have a wonderful shopping experience in our stores.
As per our telephonic discussion, kindly be advised that we have forwarded the concerns you raised with us to the store manager of Jet Randfontein to address.
The reference is as follows: ***/GO
Thank you once again for sharing your experience with us, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the discomfort caused, as we always want you and your family to have a wonderful shopping experience in our stores.
As per our telephonic discussion, kindly be advised that we have forwarded the concerns you raised with us to the store manager of Jet Randfontein to address.
The reference is as follows: ***/GO
Thank you once again for sharing your experience with us, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team,
***
Best regards,