SM
Siyabonga M

1 reviews | Active since Feb 2013

27 Jan 2016, 10:33

CHARGES ARE HIGH AT THE TILL

I went to Jet/Jet Mart at Durban, West Street, on Saturday 23/01/2016 to buy some cosmetics. <br> <br> I noticed some prices for certain products were way higher than their normal price at other retailers, but then I bought a Vaseline Even Tone Cream and Ponds 50ml only to find that the price displayed is not the same as the price on the till... <br> <br> Price on the till is higher than the one displayed. I went back and told the lady who was processing my goods and she reacted very well, and refund my account. But I did not like the attitude from the Manager who never shown any signs of being Sorry and that this mistake would be fixed sooner rather than later. Also some products do not have any price tags displayed for them. <br> <br> On my way out, there were other two people who also witnessed the same issue that has happened to them on the very same store few months ago...<br> <br> ALL THESE THINGS ARE NOT GOOD FOR US AS CONSUMERS. SOMEBODY IS NOT DOING HIS JOB IN THIS STORE.<br>

0
Replies (1)
Jet
Jet's reply27 Jan 2016, 15:38
Official
Hello Mciazie,

Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.

Kindly note your query has been escalated to our store manager and feedback will be provided.

Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.

Kind regards,
Customer Experience Team
***