1 reviews | Active since Sept 2016
CELLPHONE INSURANCE NIGHTMARE
<p>I bought an Iphone 6s last year july/aug and went to get insurance for my phone at jet which the insured value was less than the value of my cellphone. In January 2017 i went in store to cancel the insurance and insurance my fiance's samsung s6 edge. I informed the consultant to cancel my cellphone insurance cover on my iphone 6s she informed me that i just need to default on a payment for the coming month of february than the cover will automatically be cancelled. I did as i was told and did not pay for january and this current month. Now i have been receiving calls about me owing money R640 on my account. I spoke to a Jet consultant last week over the phone and instructed her to rather close both cell phone insurance as i refuse to pay for such an amount when i should only pay of the samsung she did in fact close the insurance accounts however i am being called the last entire week to pay the amount.</p> <p>I am very upset and dissatisfied with this whole issue of paying for services which should have been cancelled to begin with.</p> <p> </p> <p>Someone please assist as i refuse to pay that amount.</p>
We have escalated the complaint to the Jet New town Junction mall management to address as our valued customer reported the matter in store, regarding the cancellation of the cell insurances and the outstanding amount that has to be paid on the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet New town Junction mall management to address as our valued customer reported the matter in store, regarding the cancellation of the cell insurances and the outstanding amount that has to be paid on the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet New town Junction mall management to address as our valued customer reported the matter in store, regarding the cancellation of the cell insurances and the outstanding amount that has to be paid on the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet New town Junction mall management to address as our valued customer reported the matter in store, regarding the cancellation of the cell insurances and the outstanding amount that has to be paid on the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
I am honestly not happy with the service i am receiving at the moment from Jet. I still reiterate that the month of January insurance was cancelled at the jet branch and i was informed that if i default on a payment my insurance would be cancelled by jet. What i do not understand firstly is 1. if i defaulted in january which is evident why am i still being charged 664 rands what is that amount inclusive of as they shouldnt have billed me as i cancelled insurance.
2. i would like to receive a detailed breakdown as to how my balance amounted to 664rands
3. according to the policy of cellphone insurance once a person defaults on a payment the phone is not cover in the event of theft or loss why am i still being billed?
4. Even though Cellphone insurance is part of my Jet account i havent been using the account to make any purchases recently so the amount which is incurred should be part of cell phone insurance hpwever, if cell phone insurance is cancelled than teh only amount i should be paying is "Jet Club" as "apparently that is complusory as well as "card protection plan" which they shouldnt even amount to 664rands.
5. I do not appreciate the fact that i have been harassed by rude debt collectors the entire week giving me an attitude asking when will i pay this amount when i stated to all of them that i have laid a complaint with HelloPeter to have this matter resolved so why am i still expected to pay
I need someone to resolve this issue as i am very upset and i am being pushed if nothing is done i will escalate the matter further.
I am honestly not happy with the service i am receiving at the moment from Jet. I still reiterate that the month of January insurance was cancelled at the jet branch and i was informed that if i default on a payment my insurance would be cancelled by jet. What i do not understand firstly is 1. if i defaulted in january which is evident why am i still being charged 664 rands what is that amount inclusive of as they shouldnt have billed me as i cancelled insurance.
2. i would like to receive a detailed breakdown as to how my balance amounted to 664rands
3. according to the policy of cellphone insurance once a person defaults on a payment the phone is not cover in the event of theft or loss why am i still being billed?
4. Even though Cellphone insurance is part of my Jet account i havent been using the account to make any purchases recently so the amount which is incurred should be part of cell phone insurance hpwever, if cell phone insurance is cancelled than teh only amount i should be paying is "Jet Club" as "apparently that is complusory as well as "card protection plan" which they shouldnt even amount to 664rands.
5. I do not appreciate the fact that i have been harassed by rude debt collectors the entire week giving me an attitude asking when will i pay this amount when i stated to all of them that i have laid a complaint with HelloPeter to have this matter resolved so why am i still expected to pay
I need someone to resolve this issue as i am very upset and i am being pushed if nothing is done i will escalate the matter further.