TN
Tebogo N
1 reviews | Active since Nov 2010
02 May 2017, 21:30
Cellphone Insurance is refusing to process a claim
<p>I logged a claim on my insured cellphone which I bought at JET Centurion and I was recommended that I take their preffered insurance on the device. I then logged a claim on the 17th April 2017 and to date my claim is pending for whatever stupid reasons which I actually dont care about. I want my phone claim processed ASAP. JET must make sure of that.</p>
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
04 May 2017, 09:29We have escalated the complaint to the Jet Centurion mall management to address as our valued customer is not happy that you have not received feedback on the cell claim insurance submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply04 May 2017, 09:29
Official
We have escalated the complaint to the Jet Centurion mall management to address as our valued customer is not happy that you have not received feedback on the cell claim insurance submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
04 May 2017, 09:29We have escalated the complaint to the Jet Centurion mall management to address as our valued customer is not happy that you have not received feedback on the cell claim insurance submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply04 May 2017, 09:29
Official
We have escalated the complaint to the Jet Centurion mall management to address as our valued customer is not happy that you have not received feedback on the cell claim insurance submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,