1 reviews | Active since Oct 2013
Cellphone insurance
On the 20th of November 2015 I went to the Jet in Carlton Centre to buy a cellphone using my Jet account.When everything was processed I was then given the cellphone and two receipts and told that the cellphone comes out with insurance since I bought it using the Jet account.I went out and read the cellphone insurance terms and conditions only to find out that what i was told is not true.I called the store and told them that i want to cancel the insurance immediately since i was given the wrong information.the same agent who had assisted me with the purchase told me that i couldnt cancel the insurance immediately..only after 3 months..when I asked him why he said since Im so determined to cancel it i have to go back to the Store the day after or any other day..but not on the day the insurance was taken out on my behalf.<br>
Thank you for bringing this matter to our attention. We must apologise for the service you have received in store. This incident has been raised with the store manager as cell phone insurance is not compulsory. You will be received further communication shorty.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the service you have received in store. This incident has been raised with the store manager as cell phone insurance is not compulsory. You will be received further communication shorty.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
