FE
FE E
1 reviews | Active since Nov 2015
03 Nov 2015, 21:51
Cellphone Insurance
Bought a cellphone 15 Oct 2015,assistant insisted on insurance,told me to cancel it later,though I told her I dont need it.Phoned 16 Oct to cancel.Got sms 30 Oct.Cellphone insurance activated.Called 30 Oct.Recording number***0.Got sms 03 Nov 2015-Cellphone policy enrolled.Why does it have to be the client who has to be cancelling with such difficulty when the policy was forced upon me.The cellphone consultant even told me that I am wasting her time.I should sign,otherwise no sale!This is very poor!
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Jet's replyOfficial
05 Nov 2015, 09:48Hello EftiaFe,
As per our telephonic conversation please be advised the cell phone insurance has been cancelled on the on the 30/10/2015.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised the cell phone insurance has been cancelled on the on the 30/10/2015.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Jet's reply05 Nov 2015, 09:48
Official
Hello EftiaFe,
As per our telephonic conversation please be advised the cell phone insurance has been cancelled on the on the 30/10/2015.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised the cell phone insurance has been cancelled on the on the 30/10/2015.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***