1 reviews | Active since Oct 2017
cellphone insurance
Hello Peter I have a cellphone insurance with Edcon and around July , my phone accidentally fell from the balcony . I then claimed on the 21 of July and till this very minute. there's no positive feedback from the store. I've made several calls to the store and other call centers that work with financial services of Edcon but there's no assistance. I've visited the store to check the status of the claim but all they tell me is "will call you after a week or please wait for our call" all I need is to be provided with the services that I am paying for. why am I paying for this service if its not working for me, jet is not worth my money to waste on. I need a phone . please kindly assist.
Store details Jetmart Phumulani mall Clayville ********** 346
my details Prudence Mahlalela ********** ********** 171
We have escalated the complaint to the Jet Phumulani mall Clayville management to address with regards to the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Phumulani mall Clayville management to address with regards to the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Phumulani mall Clayville management to address with regards to the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Phumulani mall Clayville management to address with regards to the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,