NK
Nonhlanhla K
1 reviews | Active since Sept 2011
02 Mar 2016, 14:44
Cellphone contract
I accepted the Jet cellphone contract which sends airtime into my cellphone, the agreement was for 6 months only but one year down the line, the contract is still active, I am unable to cancel it, Jet was said to contact me on numerous occasions which has never happened. Please cancel the contract immediately as its not the terms we agreed on.<br> <br> Do not come up with stories that you have tried to contact me to no avail, please reply with your email address and I will send you all necessary details. Otherwise I will take this up with the credit ombudsman
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Jet's replyOfficial
03 Mar 2016, 10:17Hello nhlanhla99,
We thank you for bringing this matter to our attention. We have received your concerns and apologise for the inconvenience caused by the matter.
We have escalated the matter to the RMCS team and feedback will be reverted directly to you with regards to the airtime subscription complaint.
A reference number for the complaint logged on your behalf is as follows ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have received your concerns and apologise for the inconvenience caused by the matter.
We have escalated the matter to the RMCS team and feedback will be reverted directly to you with regards to the airtime subscription complaint.
A reference number for the complaint logged on your behalf is as follows ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply03 Mar 2016, 10:17
Official
Hello nhlanhla99,
We thank you for bringing this matter to our attention. We have received your concerns and apologise for the inconvenience caused by the matter.
We have escalated the matter to the RMCS team and feedback will be reverted directly to you with regards to the airtime subscription complaint.
A reference number for the complaint logged on your behalf is as follows ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have received your concerns and apologise for the inconvenience caused by the matter.
We have escalated the matter to the RMCS team and feedback will be reverted directly to you with regards to the airtime subscription complaint.
A reference number for the complaint logged on your behalf is as follows ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,