CELLPHONE CLAIM

ON THE 03/08/2015 I went to Jet store in Krugersdorp to submit my cell claim. Upon arrival Elerion assisted me with the claim, he even told me to cum and check it after a week. On the 10/08/15 I then went to Jet Keywest to check the claim and was told that it is still under investigation. Thembi called the insurance company and was told that the documents are not submitted. She requested me to go back to Krugersdorp since they've got my file. I then went to Krugersdorp and Elerion told me that documents have been sent and if not Thembi was supposed to call them and assist me instead of sending me back and forth. He then said their system and phones are not working, I should call the insurance. On the 11/08/2015, I called and was told that the documents haven't been sent. I called Jet Krugersdorp several times and had no response. When I went to the store on the 17/08/15 Elerion said they have submitted the documents, I should call the insurance to check the status of the claim. When I called on the 18/07/2015 Aviwe told me that there are no documents and theres nothing they can do as Jet should submit them, they can't even call the store. Is this the right service? I'm so angry!