1 reviews | Active since Aug 2016
Cell phone return
Bought a Samsung Z2 Wednesday 14 Feb was told if theres any problems we can bring it back within 7 days and they'll exchange it. went home tried installing everything on it and it didn't want to download or install anything took my sim out and put it back in the box. took it back on Thursday was told the lady that helped me isn't on duty i must come back friday. Left the phone off and in the box. Came to jet today friday 16 Feb and was told NO cant exchange they must send it to MTN and they must fix it. I Refuse to have a brand new phone send in for repaires
Thank you for bringing above concerns to our attention.
Kindly note we tried contacting you telephonically at about 10:33 but we could not reach you. ( Left a voice message).
Kindly revert back to us and confirm the store name you lodging a complaint against and the price of the device.
We can be reached at ***or email us ***
Kind Regards
Edcon Customer Experience Team.
Best regards,
Thank you for bringing above concerns to our attention.
Kindly note we tried contacting you telephonically at about 10:33 but we could not reach you. ( Left a voice message).
Kindly revert back to us and confirm the store name you lodging a complaint against and the price of the device.
We can be reached at ***or email us ***
Kind Regards
Edcon Customer Experience Team.
Best regards,