CELL PHONE CLAIM

I write this complaint aggrieved. I insured my son's phone and it got lost in October 2014 and to date, the claim has not yet been finalised. How long should a claim take after my money each and every month for a phone that is not even in my possession anymore????<br> <br> I had to travel back and forth to Uitenhage from PE for information being requested by you via public transport costing me R50 a trip.<br> <br> Its now February 2015, What is the hold up and when will this be over so that I can close my account for good as Jet don't know what customer service is.<br> <br> Please respond to my complaint