Cell-C & Vodacom Airtime Subscription Fees

On 20 April 2017 I walked into Jet Kempton Park. I was welcomed by a staff member called Tlou ( ********** / ********** ). He told me they had a Sim Card Promotion. I was not keen to get one at first, but he convinced me and then I opted for a Cell-C Sim Card. He told me that the promotion was running for only 6 months (May to October). It sounded like a good deal because I was going to get once off 1Gig and monthly airtime for about R35 per month for the next 6 months. I was shocked month-end when I got my Statement when I noticed that Vodacom Airtime Subscription fees were also reflecting on my statement and yet I did not sign for Vodacom with Mr Tlou. I am not sure if Mr Tlou deliberately tempered with my account or not. I did not sign for a Vodacom Sim Card. I visited Jet Kempton Park several times where Tlou would always promise to make sure that Vodacom be cancelled. On 30 June 2017 I got an SMS advising me that the Cell-C Sim card was Sim Swapped. I thought that was probably because Jet was about to refund my money. I even followed Mr Tlou to Jet Midrand where he is currently based, and still nothing happened. I also called ********** 011 several times and each time I called a consultant would tell that someone was going to call me from their offices. I got a Reference No. EDRF-170 ********** 346. Up to now, no one called. Jet is charging me for services I am not using Vodacom and Cell-C. I have since received my November Statement and they are still charging Vodacom and Cell-C Airtime Subscription Fees. I am not using these services and can they be cancelled. Can someone please investigate who is using these simcards. My refund is long over-due. I have been very patient, tyring to get Mr Tlou solve this mess he got me into.