CV
Carol V
1 reviews | Active since Mar 2014
03 Mar 2016, 13:31
Cause for embarrasment
Made a purchase on 2 March at 12:27 during the transaction the cashier was talking on her cell phone. Quite surprised that, that would be allowed. We then walked out of the shop and the alarm went off. Security checked goods and receipt and we left, again. We went into other shops after that and each time we walked in and out the alarm went off. This was not only embarrassing but an inconvenience and waste of time.
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Replies (1)
Jet's replyOfficial
04 Mar 2016, 10:38Hello Casmom,
Kindly note that as discussed telephonically. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Jet Greenstone management as the staff member was busy on their cell phone instead of paying attention to our valued customer which also resulted on you being inconvenienced and the security alarm going off. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly note that as discussed telephonically. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Jet Greenstone management as the staff member was busy on their cell phone instead of paying attention to our valued customer which also resulted on you being inconvenienced and the security alarm going off. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply04 Mar 2016, 10:38
Official
Hello Casmom,
Kindly note that as discussed telephonically. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Jet Greenstone management as the staff member was busy on their cell phone instead of paying attention to our valued customer which also resulted on you being inconvenienced and the security alarm going off. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly note that as discussed telephonically. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Jet Greenstone management as the staff member was busy on their cell phone instead of paying attention to our valued customer which also resulted on you being inconvenienced and the security alarm going off. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.