1 reviews | Active since Mar 2009
CASHIER WITH BAD ATTITUDE AT JET ALBERTON -
I went to Jet yesterday, was help by a cashier called Lerato Mo***eng. There was an item with a torn written barcode, then she said if i have time then they will look for the code.
After she scanned the last item she asked me if im gonna take the item in which i rep**** yes. She said then ill have to cancel all the scanned items, to help other customers. I told her to go to her supervisor and ask her for the code, cos im waiting and she's not cancelling my transaction, theres no que. She left and came back, after some time someone brought the code, of which she scanned, then i paid. But just as i was leaving, i checked the slip, only to found that I've been billed for a 4 piece and i only had a 2 piece. I went back to her as she was cashing up. I told her that she billed me for a 4 piece and i only have a 2 piece. Her response was. "SO"???? I repeated my statement.
She then told me "THEN YOU HAVE TO TAKE A REFUND"
What happens to what i wanted, now she decides on my behalf that i MUST take a refund. I asked her for her managers name...Busi and hers, then she gave me that LOOK. I said fine, i suppose ill get your name on the receipt.
Is this how customers who PAYS FOR THEIR PURCHASES GET TREATED???? Pure rudeness and lack of customer service.
Im actually of returning all the stuff i purchased.
Thank you for bringing this matter to our attention . We apologise for the frustrations caused to you in our store . We will escalate your query to the manager for urgent assistance .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention . We apologise for the frustrations caused to you in our store . We will escalate your query to the manager for urgent assistance .***/GO
Kind regards
The Edgar's Customer Experience Team
