CASHIER GIVES AWAY OUR THANK YOU CARD TO ANOTHER CUSTOMER

Item: Jet
Rating: 1
Author: Khalid D

The Estcourt Jet has to be by far one of the most terrible places to shop . firstly upon entering the store a few months back the manager was standing at the door with a huge butterfly knife in her hand . My wife , child and I felt incredibly unsafe and left the store .

secondly , just today we where at the till point to purchase some items the total amount came to R149.97 and in order to get the R50 discount the amount needed to be R150 . so we went and took an item to get it past R150 . the lady at the till was holding our thank you card in her hand and as we are waking up to the till she hands it to another customer . we argued and fought for our card back but the cashier insisted we lost ours and that she did not make any mistakes . REALLY ???? in a matter of 2 mins we lost our card THAT SHE JUST GAVE TO ANOTHER CUSTOMER INFRONT OF OUR EYES . Pathetic !!!! service and professionalism . we are considering taking legal action .

Helpful (0)

Replies (1)

Jet's replyOfficial

08 Sept 2019, 12:58

Good day Khalid,

Kindly note that we were unsuccessful in trying to reach you on ***, to extend our sincerest apologies regarding the matter.

Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.

We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.

You may be rest assured that the Management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers’ expectation.

Your reference number is ***/GO.

Feedback to be provided within 48 working hours.

Warm Regards,

Edcon Customer Experience Team

***

Jet's reply08 Sept 2019, 12:58

Official