DP
Danika P
1 reviews | Active since Jun 2012
29 Mar 2016, 15:37
Card facilities not working
After spending an hour in this shop because the staff doesn't assist you and just looking at you like youre a vegetable, and it is very hot, as they dont switch on thwir air-conditioning, you waiy another hour in the queue, because only 2 cashiers are working at the end of the month. Finally all your items are rung up and you want to pay with your card just to be told... Oh sorry our card facilities are not working. They dont inform ypu before hand or even put up a sign. Very unprofessional and unacceptable.
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Replies (1)
Jet's replyOfficial
30 Mar 2016, 11:17Hello whattodo101,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet, Phalapye management as you were only told when attempting to pay that the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet, Phalapye management as you were only told when attempting to pay that the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Jet's reply30 Mar 2016, 11:17
Official
Hello whattodo101,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet, Phalapye management as you were only told when attempting to pay that the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet, Phalapye management as you were only told when attempting to pay that the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***