tK
thabiso K
1 reviews | Active since Dec 2014
05 Dec 2015, 12:32
Cant shop with a trolley
I was turned away try to enter the store with a trolley and a kid inside. I was told no trolleys allowed as if they have trollies. I cant leave my trolley or my kid unattended . Thats the township shopping experience
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Replies (1)
Jet's replyOfficial
08 Dec 2015, 09:33Hello paparemoabetswe,
Thank you for taking the time and addressing the concerns raised. Shopping in our store should not be such a frustrating experience and we can understand the disappointment caused when you were refused to enter the store with your trolley. As discussed telephonically we understand that each customer has different circumstances and should be assisted individually. Please be advised that the matter raised has also been sent to the management team of the store to address with our staff.
Your reference number for this query raised is ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing the concerns raised. Shopping in our store should not be such a frustrating experience and we can understand the disappointment caused when you were refused to enter the store with your trolley. As discussed telephonically we understand that each customer has different circumstances and should be assisted individually. Please be advised that the matter raised has also been sent to the management team of the store to address with our staff.
Your reference number for this query raised is ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Jet's reply08 Dec 2015, 09:33
Official
Hello paparemoabetswe,
Thank you for taking the time and addressing the concerns raised. Shopping in our store should not be such a frustrating experience and we can understand the disappointment caused when you were refused to enter the store with your trolley. As discussed telephonically we understand that each customer has different circumstances and should be assisted individually. Please be advised that the matter raised has also been sent to the management team of the store to address with our staff.
Your reference number for this query raised is ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing the concerns raised. Shopping in our store should not be such a frustrating experience and we can understand the disappointment caused when you were refused to enter the store with your trolley. As discussed telephonically we understand that each customer has different circumstances and should be assisted individually. Please be advised that the matter raised has also been sent to the management team of the store to address with our staff.
Your reference number for this query raised is ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***