cannot change the damaged good

Item: Jet
Rating: 2
Author: khanyisile M

I and my partner bought an iron 4 months ago with an edgars store card , then later we decided to close the account , the iron just stopped working , we cannot find the receipt , and they confirm that they cannot assist with returning the iron , im not sure how is that possible , as to whether or not if the account is closed they nolonger have the records. of the purchases even when you bring you ID.

Helpful (0)

Replies (1)

Jet's replyOfficial

09 Sept 2015, 11:03

Hello kay04,

Thank your for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter regarding our refund and exchange policy on the iron purchased.

We have addressed this matter with our in store manager you will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,

Jet's reply09 Sept 2015, 11:03

Official

Best regards,

cannot change the damaged good

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