cancelled policy billed.

On the 3 my mom received a call from jet and she confirmed everything on account and I was enrolled on several policies and on the 4th I called and spoke to Jimmy ref *** and I told him to cancel everything that was enrolled the day before and he said there anything and I told him to write a note on my account that I don't want anything and I received an sms with policy numbers and I called again and spoke to nxolo and I told her to cancel them and she they were cancelled and they will not be charged in my account to my surprise I received my state with all the policies. That why most of the ********** target your cards because you don't do enough validation I spoke to nxolo at 14:10 and I spoke to Jimmy at 09:14