DM
Dembe M
1 reviews | Active since Feb 2019
18 Feb 2019, 22:53
Cancellation of airtime contract
I have been trying to cancel the airtime topup contract for a year now. I went to the store and I was referred to RMCS. I've called many times and I've been promised that someone would call me which never happened . Please help me. I don't know why I am getting the airtime. Please cancel it. My bill keeps piling up.
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Replies (1)
Jet's replyOfficial
19 Feb 2019, 09:11Dear Dembe,
Kindly note we tried contacting you telephonically in order to confirm receipt of your query but we could not reach you.
Please be advised as per our records the airtime subscription was cancelled in 2012. However an alert is forwarded to the team to stop loading airtime to your phone. In addition they will confirm which billing system is used for the airtime that has been loaded to your phone thus far.
Final feedback will be communicated to you within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Kindly note we tried contacting you telephonically in order to confirm receipt of your query but we could not reach you.
Please be advised as per our records the airtime subscription was cancelled in 2012. However an alert is forwarded to the team to stop loading airtime to your phone. In addition they will confirm which billing system is used for the airtime that has been loaded to your phone thus far.
Final feedback will be communicated to you within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Jet's reply19 Feb 2019, 09:11
Official
Dear Dembe,
Kindly note we tried contacting you telephonically in order to confirm receipt of your query but we could not reach you.
Please be advised as per our records the airtime subscription was cancelled in 2012. However an alert is forwarded to the team to stop loading airtime to your phone. In addition they will confirm which billing system is used for the airtime that has been loaded to your phone thus far.
Final feedback will be communicated to you within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Kindly note we tried contacting you telephonically in order to confirm receipt of your query but we could not reach you.
Please be advised as per our records the airtime subscription was cancelled in 2012. However an alert is forwarded to the team to stop loading airtime to your phone. In addition they will confirm which billing system is used for the airtime that has been loaded to your phone thus far.
Final feedback will be communicated to you within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***