1 reviews | Active since Nov 2011
Can't complain about service coz' there is no serv
Yesterday, 15/03/2016 I went to Jet between 13:00 and 14:00. I wanted to get a belt for myself. I finally found 1x belt that fitted me. On my way to the cashiers, I saw a very sweet fleece top for my little girl. Also struggled to get the correct size for her. Finally found one. When I arrived at the line (approx. 10/12 people in front of me), I realised that the line was standing still. There were 7 people standing at the tills, but only 1 was helping customers. Another 4 cashiers were just standing around. A client in front of me, a black gentleman, was complaining loudly and still no one assisted us. He threw down his goods and left the store. It was 13:45 and I needed to be at work at 14:00 so I also threw my goods down and left very disappointed.<br> I went back to Jet after work. 16:45 I stood across the street from Jet and saw that the doors was closed already.<br> I know that if I should go back today, I won't find the correct size belt or fleece top for my girl!!
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bethlehem management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO
The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bethlehem management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO
The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.