AB
Alice B
1 reviews | Active since Sept 2015
22 Dec 2015, 12:57
Calls dropped and unanswered
I have called JET Sandton on numerous occasions over the past week only to be placed on hold but the call is never answered. I heard the person on the other side of the line continually placing my call on hold but never answers. Further to this I had sent an email via the JET website but never got a response. Having not received a response or call from JET, I decided to call EDCON customer care and was told by the consultant that my call would be forwarded to the manager at Sandton city but she merely dropped my phone call.
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Jet's replyOfficial
23 Dec 2015, 13:04Hello Beezy54,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply23 Dec 2015, 13:04
Official
Hello Beezy54,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***