1 reviews | Active since Aug 2014
Calling me sijuzana(***)
I called Dobsonville branch today to ask about Plasma tv's then this guy answers and I ask to speak to Matthews and he tells me his out. Then he assists me while we still talking then matthew comes in he tells me to hold cause there's matthew while I'm holding when he gives a phone to Matthews he tell he take the phone there's a (sijuzana)*** holding for you .Matthew helps me very well and I told him My mom will come tomorrow to buy the tv and he gives me the name of that guy who answer before him which it was Masha .so as Jet this is how you guys treat your client and call them names while the holding on the phone this is very uncall for and I need an apology from this individual because I talk english it doesn't make me *** and I'm not sure I will buy anymore from you guys if this is the treatment you have to people and even if I was *** that to me its ****phobic.
Thank you for bring this matter to our attention. We must apologise for the unpleasant telephonic experience from the store. This is certainly not the way we wish to treat any of our customers.
This matter will be addressed with the store manager to insure this will not happen again. We must apologise for the frustration caused to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bring this matter to our attention. We must apologise for the unpleasant telephonic experience from the store. This is certainly not the way we wish to treat any of our customers.
This matter will be addressed with the store manager to insure this will not happen again. We must apologise for the frustration caused to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
