Call Centre- Absolutely useless

I had a Edgars account for many years, due to working in remote areas for a few years, I did not use my account which Edgars then closed. Now that I want to reopen the account, I have been struggling for over a month. The nearest shop is almost a hour away from me, so its not only costing me my time, but also a lot of money trying to reopen or just open an account. I have been at their shop 3 times a week for the last 3 weeks and spent almost 2 hours on the phone with the agents. We have sent them my 3 months pay slips, 3 months Bank statements, Aug, Sep, Oct and Nov now, My proof of residence, my id copy, my marriage certificate.. According to me this is all they need, but still I have no answer. This is very frustrating, I just want to know yes or no, if they don't need my money, there are many other shops I can support. Sheet Street I opened an account in 10min and have been a happy shopper for 4 years... why is it so difficult for one of the biggest retail shops in SA to sort 1 simple application out??