jP
jenny P
1 reviews | Active since Oct 2010
03 Mar 2015, 07:53
Broken Sandles
<br> The on-going saga of Jet Stores and my broken kiddies sandles<br> <br> I have now been waiting for ages for this to be finalised.<br> <br> Last Monday I received a call from one of the Reps who advised that they would have replaced the broken sandals but as the salesman at NI store told me to throw the sandals in the bin I did just that as they wanted R50,00 to repair them at a shoe repairers.<br> <br> The rep said that he would give me a R100.00 voucher and get the Manageress Melanie to call me well I am still waiting.<br> <br> Please honour your promise
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Jet's replyOfficial
03 Mar 2015, 09:22Hello helderberg,
Kindly note as per the last communication from our in store management team, the item was examined and we will not be able to exchange the sandals due to the following reasons:
1. The shoes had been worn on several occasions
2. It is after 30 days period exchange period
3. No proof of receipt
Please be advised the above information had been communicated to you numerous times. The store will be contacted again to insure the correct information was provided to you, should the outcome of the query change you will be contacted.
Kind regards,
Edcon customer experience team,
***
Kindly note as per the last communication from our in store management team, the item was examined and we will not be able to exchange the sandals due to the following reasons:
1. The shoes had been worn on several occasions
2. It is after 30 days period exchange period
3. No proof of receipt
Please be advised the above information had been communicated to you numerous times. The store will be contacted again to insure the correct information was provided to you, should the outcome of the query change you will be contacted.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply03 Mar 2015, 09:22
Official
Hello helderberg,
Kindly note as per the last communication from our in store management team, the item was examined and we will not be able to exchange the sandals due to the following reasons:
1. The shoes had been worn on several occasions
2. It is after 30 days period exchange period
3. No proof of receipt
Please be advised the above information had been communicated to you numerous times. The store will be contacted again to insure the correct information was provided to you, should the outcome of the query change you will be contacted.
Kind regards,
Edcon customer experience team,
***
Kindly note as per the last communication from our in store management team, the item was examined and we will not be able to exchange the sandals due to the following reasons:
1. The shoes had been worn on several occasions
2. It is after 30 days period exchange period
3. No proof of receipt
Please be advised the above information had been communicated to you numerous times. The store will be contacted again to insure the correct information was provided to you, should the outcome of the query change you will be contacted.
Kind regards,
Edcon customer experience team,
***
Best regards,