1 reviews | Active since Mar 2015
Bought phone within a month and its broken
I would like to report Jet Mart store Moloto in Mpumalanga. My mom Winnie Plaatjies bought her phone Samsung Tab last month. At first it was in good condition but when time went by it couldn't charge and eventually made the screen look like it had Ink. She then took it in to the store and they told her she broke the phone. The phone never fell and the screen was never broken but they said it fell. They decided this themselves and didn't even have it checked by a technician or something. I Nelly my mothers daughter called the store to speak to the Manager ''William'' who said he will investigate and hand the phone in for repairs but didn't. When my mom went to the store she was told she has to take it back or if it goes for repairs she will have to pay for it. Please can someone assist on this regard as it is an inconvenience and the phone is only a month old.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Moloto food management for actioning accordingly as the handset is faulty and the store advised that you will have to pay for the repairs, Kindly be advised that the store will only revert with feedback from the service provider after the service provider has detected what is wrong with the handset. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Moloto food management for actioning accordingly as the handset is faulty and the store advised that you will have to pay for the repairs, Kindly be advised that the store will only revert with feedback from the service provider after the service provider has detected what is wrong with the handset. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.