FO
Francois O
1 reviews | Active since Mar 2015
09 Mar 2015, 17:14
Billing made to account not agreed to
Last year I've started to ask for statements from Jet. I saw that there has been charges made to my account which I did not agree upon. Some or other hospital plan. When I called Jet mid last year, they could not provide evidence that I have agreed to such hospital plan that has been charged to my account for months. <br> Every time when I call, no one could explain this. Finally after countless of calls, they said that they would credit my account for these charges.<br> <br> It's been months and nothing has been credited.<br> <br> Please advise<br>
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
10 Mar 2015, 08:48Hello FranOes,
Thank you for bringing this matter to our attention. We must apologise for the lack of communication, your query has been escalated to our accounts management team to insure you receive finial resolution with regards to your account query.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the lack of communication, your query has been escalated to our accounts management team to insure you receive finial resolution with regards to your account query.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply10 Mar 2015, 08:48
Official
Hello FranOes,
Thank you for bringing this matter to our attention. We must apologise for the lack of communication, your query has been escalated to our accounts management team to insure you receive finial resolution with regards to your account query.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the lack of communication, your query has been escalated to our accounts management team to insure you receive finial resolution with regards to your account query.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***