1 reviews | Active since Sept 2017
Benefits I never agreed to
I have a jet account from 2002 I learned this year may that I have a funeral benefit which I never took out, I went to the store to cancel which they did but was told that they won't refund. I called head office on the 29 august 2017 to request for my refund as I had never taken any policy. Spoke to Patricia Mbria who said there no proof that I signed for the policy and that she will call me in 48 working hours which to date no call from her. Today I called to follow u and have been holding for over an hour on the phone to know whether I will be refunded or not.
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.