sS
simone S
1 reviews | Active since Mar 2014
04 May 2015, 17:57
being charged for a product I do not have
I had cellphone insurance with Jet which they cancelled without my consent while I was trying to cancel a top-up contract between Feb/Mar and on the 17 April I purchased 1pair of pumps a track suit and hoody at Jet in Randburg but when I got home I saw their was an extra billing of R100 which doesn't specify what product it is on the slip and on the 2nd May i went to jet in southgate to purchase winter clothes for me and my son but when I got home there was only 1pack of long johns put in the packet but I purchased 2packets and on my slip I was billed for both packets
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Jet's replyOfficial
05 May 2015, 09:57Hello levandresteyn,
Thank you for bringing this matter to our attention. Our attempts to contact you today have been unsuccessful. Please be advised the Jet club, hospital member, OTA and account protection plan is activate on your account should you wish to cancel or reinstate any financial product please contact the accounts department directly on ***.
We have raised your concerns with Jet Southgate regarding the under packing of the long johns , you will be receiving further communication from the store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Our attempts to contact you today have been unsuccessful. Please be advised the Jet club, hospital member, OTA and account protection plan is activate on your account should you wish to cancel or reinstate any financial product please contact the accounts department directly on ***.
We have raised your concerns with Jet Southgate regarding the under packing of the long johns , you will be receiving further communication from the store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply05 May 2015, 09:57
Official
Hello levandresteyn,
Thank you for bringing this matter to our attention. Our attempts to contact you today have been unsuccessful. Please be advised the Jet club, hospital member, OTA and account protection plan is activate on your account should you wish to cancel or reinstate any financial product please contact the accounts department directly on ***.
We have raised your concerns with Jet Southgate regarding the under packing of the long johns , you will be receiving further communication from the store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Our attempts to contact you today have been unsuccessful. Please be advised the Jet club, hospital member, OTA and account protection plan is activate on your account should you wish to cancel or reinstate any financial product please contact the accounts department directly on ***.
We have raised your concerns with Jet Southgate regarding the under packing of the long johns , you will be receiving further communication from the store management team shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***