bas service
<p>I went to jet store in katlehong with my father who was retrenched in sep he sent all documents and he was declined when asking why no answer they just told us we have to resend and he has account protection plan ,and the attitude i got was extremely bad when asking qustions like how come he has policies his not aware off she said she joined them over the phone when asking for proof she laugh ,my father was admited to hospital he could have claimed from the policy that his not even aware off ,i just want to thank some lady that tried to assist she does not deserve to be there she was the only who could assist ,when speaking to Dimakatso from collection she is worse she can just arrangement was declined why she does`nt know ,i also have an account with jet i want to pay it off and leave them they dont how to treat their customers.</p>
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Replies (3)
Jet's replyOfficial
30 Jan 2017, 10:27We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply30 Jan 2017, 10:27
Official
We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's replyOfficial
30 Jan 2017, 10:27We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply30 Jan 2017, 10:27
Official
We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's replyOfficial
30 Jan 2017, 10:29We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply30 Jan 2017, 10:29
Official
We have escalated the complaint to the Jet Kathlehong Mall management to address as our valued customer is not happy that the the staff members were laughing at our customer instead of assisting professionally until one staff member intervened ad assisted properly as per the post sent to us And the matter was reported to the Collections management ads well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,