CN
Caution N

1 reviews | Active since May 2015

02 May 2015, 18:48

Barbaric treatment to a baby and a mother

I decided to take my baby boy out and dressed him up in tracksuits I bought from Jet. I then decided to walk into a Jet store in Goldenwalk to have a look at a few things I could possibly buy. When I couldn't find anything I decided to walk out. On my way out the beeper at the entrance went off. The security asked to search my bag and didn't find anything. Sbongile Nkosi a staff member then pulled my baby and took off all his clothes including his nappy. She then forced me into a fitting room and made me take off all my clothes down to my underwear. She held on to the baby's clothes until my parents arrived, she also refused to show us the footage and didn't care about how cold it was. The manager Lukas Shipalale also did not want to show us the footage, when my parents arrived they gave the clothes back and just said it's sorted? what about the trauma and embarrassment I went through? What about my baby's trauma too? While we were standing there the beeper went off without any1 walking past, this was proof that it is faulty. We didn't even get an apology..

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Replies (1)
Jet
Jet's reply04 May 2015, 09:47
Official
Hello Caution,

Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident.

We have raised your concerns with the store manager as well as the regional manager, further communication will be provided to you shortly.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***