1 reviews | Active since Jul 2017

24 Jul 2017, 15:22

Baie SWAK cell phone insurance

<p>Hallo Peter please advice me here, I strugel for two months know with Jet insurance to pay me out for a device that are ****** (the problem started when MTN where unable to blacklist my phone so Jet insurance needed sertian documents wich I give to them the last discussion that we had was that i previde them with a letter from MTN that state they are unable to blacklist my devise wich I did whitout success. PLEASE tell me what can I do?</p> <p>Thank you in advance </p>

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Replies (1)
Jet
Jet's reply25 Jul 2017, 09:40
Official

We have escalated the complaint to the Jet Stellenbosch management to address with regards to the cell insurance claim query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.