Bad/no service

I've been a Jet account holder for 4+ years and for the past year I've been requesting statements for my account, instead I was advised that the Website is no longer available. I was at the Trade Route Mall/Maponya/Southgate Jet stores last year and this year and the store Manager called the Jet customer care number and I was allowed to speak to the consultant to request a full statement of my account and to date I have NOT receive anything. The sms's I am receiving ALWAYS shows my installment as R0.00 and my bill is staying on the same amount EVERY month for over a year though I am paying my account every month. No one seems able to assist with my query and account statement request. I want to cancel and close this account thus I need a statement from inception as I believe this account has been overpaid. Also it is difficult to submit my cell phone repair insurance claim or get information from Jet as they operate as though they do not exist. They would transfer me to an electronic number which ends the call.

Please assist in this regard as I do not want my credit record to be affected by the Edcon groups negligence and non-servce and I do not want to have any dealings with them.