BAD STORE AND SCRAMMING PEOPLE

HI my is Caroline Seloana id number *** between 1*** while jet store was still under Salehouse I opened the store account, while I was busy making payment I have noticed that there was and amount reflecting on my statement as jet club and funeral policy, I went to jet store and enquire about it, I was referred to call head office, then I requested them to close the policy as I was not aware about it as I never signed any documents and they made me pay for something I never signed and agree. last year on the 24 August 2022 I requested the store to assist me to close the account as it was fully paid on the 17th August 2022. To my knowledge I was sure that the account is closed on the 24 Aug 2022 as per my request. the amount for closing the account was R794 which I paid.

From last year 2022 around September I started to receive calls and SMS's saying that I'm owing them money for policy which is R130, currently MBD Attorney they requesting me to pay R257.40 immediate and they saying the balance is R550.

I want Jet to provide me with the papers / documents which they saying i agreed and signed for the Jet club and funeral policy, as I never received and communication concerning this product. I would also want Jet to refund me all the money they took from the day I opened the account with out my knowledge

It long I have been inquiry about this policy they saying I owe them, they keep on promising to call and investigate about it but there is no way forward.

i would like this matter to be handled as urgent as its long calling them without any help

cell: ***