LM
Linda M
1 reviews | Active since Mar 2015
21 Jul 2015, 14:59
BAD SERVICE JET ELOFF STR
Hi , i went to jet eloff str today during lunch time round about 1:15 pm . I was returning a jacket that i bought @ East gate and i was not treated OK, was told to go back to where i bought the jacket because i didn't have the slip and the tag was still on the jacket ,because they don't have the code for east gate. That is a VERY BAD SERVICE. HOW CAN THEY NOT HAVE TH CODE FOR THEIR BRANCH. <br> <br> THAT IS VERY BAD SERVICE FROM SUCH A BIG AND WELL KNOWN SHOP<br> VERY DISAPPOINTED<br> <br>
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Replies (1)
Jet's replyOfficial
22 Jul 2015, 08:49Hello Khotso@1978,
Our attempts to contact you today at 08:42 AM have been unsuccessful. Please be advised we have addressed this incident with our in store management team with regards to the service received as this matter could have been handled in a different light ,you will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per Edcon policy.
We must apologise for the frustration and inconvenience caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:42 AM have been unsuccessful. Please be advised we have addressed this incident with our in store management team with regards to the service received as this matter could have been handled in a different light ,you will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per Edcon policy.
We must apologise for the frustration and inconvenience caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply22 Jul 2015, 08:49
Official
Hello Khotso@1978,
Our attempts to contact you today at 08:42 AM have been unsuccessful. Please be advised we have addressed this incident with our in store management team with regards to the service received as this matter could have been handled in a different light ,you will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per Edcon policy.
We must apologise for the frustration and inconvenience caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:42 AM have been unsuccessful. Please be advised we have addressed this incident with our in store management team with regards to the service received as this matter could have been handled in a different light ,you will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per Edcon policy.
We must apologise for the frustration and inconvenience caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***