BAD SERVICE - HIDDEN INFORMATION

I am really disappointing with service, I am receiving to re-instate my cellphone insurance. I was retrenched early this year and my policies were cancelled. I requested to re-instate my policy in June and i was quoted amount of R282. Today when i was inquiring if the payment is still R282, I was advised that grace period has passed , they are unable to assist me(***) - Revania Govender. My frustration now , its initially i was never informed about grace period or turnaround time. Now im being inconvenience with hiden information from the staff. YOUR ASSISTANCE WILL BE HIGHLY APPRECIATED. Ive been a loyal JET customer for over 12yrs ...IM REALLY DISSAPOINTED ON BAD SERVICE IM GETTING FROM CUSTOMER CARE.