IP
ISABELLE P

1 reviews | Active since Dec 2015

17 Dec 2015, 12:15

BAD SERVICE GIVEN FOR CELLPHONE NOT WORKING

I PURCHASED A VERSSED TABLET FROM JET STORES THE GLEN BRANCH ON THE 23/10/2015.A FEW WEEKS AGO THE TABLET WAS REFUSING TO CHARGE PROPERLY.I TRIED CHANGING THE ACTUAL CHARGER BUT STILL IT WAS NOT CHARGING LIKE A TABLET SUPPOSED TO.I THEN RETURNED THE TABLET TO JET STORES ON THE 16/12/2015.THE SERVICE I RECEIVED FROM THE MANAGER ON DUTY (NORA) WAS TERRIBLE. I WAS TOLD BY HER THAT THE SALESPERSON SHOULD HAVE EXPLAINED TO ME THE TERMS AND CONDITIONS ABOUT PURCHASING THE VERSSED TABLET AND THAT THEY ARE NOT RESPONSIBLE FOR MY TABLET NOT CHARGING.AND EVEN IF I GO TO HELLO PETER TO COMPLAIN THE MATTER,SHE DONT CARE.AND I SHOULD TAKE THE TABLET TO EDGARS TO BOOK IT IN FOR REPAIRS. SO I WENT TO EDGARS THE GLEN TO BOOK IT IN FOR REPAIRS AND RECEIVED GOOD SERVICE FROM DUDUZILE ON DUTY THAT DAY. I AM SO UPSET WITH EVER PURCHASING THIS TABLET AT JET STORES.TODAY I SIT WITHOUT A PHONE/TABLET AND IT IS FESTIVE SEASON AND THE ATTITUDE I RECEIVED FROM THE MANAGER AT JET STORES DID NOT HELP THE MATTER AT ALL.I WOULD HAVE EXPECTED MY TABLET TO BE AT LEAST SWOPPED FOR A WORKING ONE SINCE IT IS ONE MONTH ONLY.SO I WILL NEVER WANT TO PURCHASE A PHONE/TABLET AT A JET STORES EVER AGAIN. FRUSTRATED CLIENT

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Replies (1)
Jet
Jet's reply22 Dec 2015, 10:31
Official
Hello ISALEEANN,

Thank you for bringing this matter to our attention. We must apologise for the frustration caused to you. This is certainly not the way we treat our customers in store this incident have been raised with our management to address accordingly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

We have also passed your compliment to Duduzile manager for further recognition on the good service provided to you.

Kind regards,
Edcon customer experience team,
***