BAD SERVICE FROM JET/EDCON STORES

I have had a Jet store account for over 20 years. In December 2019 my account was **********ly used to purchase goods from Edgar's Gateway and Greyhound but s tickets which totalled R9890.00. After logging a case of ***** with Jet stores the amount was Reversed on the 20th of February. My instalment was not reduced and even though I have paid the required amount on the 5th of MAY MY CREDIT FACILITY WAS REDUCED FROM R13704.00 TO R2200.00. EVEN THOUGH I HAVE BEEN A LOYAL CUSTOMER THIS IS HOW JET HAS SHOWN APPRECIATION. EVEN THOUGH THE LOCKDOWN HAS HAD AN IMPACT MY ACCOUNT HAS STILL BEEN PAID. NO WONDER THE EDCON GROUP IS ALMOST BANKRUPT AND IN FINANCIAL DIFFICULTY IT IS BECAUSE THEY HAVE NEVER APPRECIATED THERE LOYAL CUSTOMERS. I HACE BEEN INE OF THE FEW WHO HAS MADE PAYMENTS ON NY ACCOUNT IN THESE DIFFICULT TIME AND AM TOTALLY DISGUSTED VY THE TREATMENT I HAVE RECEIVED . AFTER MAKING NUMEROUS CALLS JET CUSTOMER CARE MY QUERY HAS STILL NOT BEEN RESOLVED AND NOBODY CAN TELL ME WHY MY FACILITY HAS BEEN REDUCED. I HAVE ALSO SENT EMAILS, CIMPLAINED ON FACEBOOK AND SENT MESSAGES ON MESSENGER AND 12 DAYS LATER STILL NO RESPONSE . TOTALLY DISGUSTED AT YOU SERVICE EDCON GROUP ROSHILA DURGEAN ***