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Lebohang L

1 reviews | Active since May 2015

24 May 2018, 12:02

Bad service from Jet Store

i have puchased Tab phone Nov 2017 and it has problem with the speaker, i took it back at Jet store N1 City . they booked it in Feb 2018 and i was adv to wait 6weeks ,When it returned they have given me a brand new phone Mobicel Tab ...it was dead device , non functional at all ..took back to Jet same day. i was adv to wait another 6 weeks and im still waiting ..is it fair or right for me as a cust to be out of phone because of Jet for 3months ? till today i have not recieved any feedback from them. their so quick to collect when people dont pay their accounts but when it comes to customer service delivery i have recieved the worse service of them all. im so frustrated right now and looking into what other rights do i have in terms of the Law. there must be some umbusman they fall under cause i cant take this anymore.

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Replies (2)
Jet
Jet's reply24 May 2018, 12:41
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the delayed repair of your tablet. We will escalate your query to the sore manager for urgent feedback as this is unacceptable service standards that the device is gone for 3 months .***/GO

Kind regards

The Edgar's Customer Experience Team

LL
Lebohang L's update24 May 2018, 18:31
Reviewer Update
Thank you for the reply, Jet has decided to call my husband to go fetch the phone and not me , i found that very strange cause i know 100% that they had my direct number cause they confirmed it so many times when i go in store to query, however its bad that we as customers have to go through this route to get things done , what if i was just a customer with no knowledge of internet . im taking about our elderly customers of Jet. im really not happy but thank you.