TB
Thato B

1 reviews | Active since Feb 2024

18 Jan 2026, 13:24

Bad service, false information, ****s

This is the worst experience I had with jet. Their employees lie about working hours becuase they rushing to knock off. The guy who was helping me open an account was not useful at all. He made me feel that this is my first time doing it. He **** and said I need wait for 3 working days to get response if they approve me and guess what I got the sms right there and there that I'm approved I need go collect the card at the nearest store. I asked for the manager and becuase he saw that he's employees lie he asked one of then to help. One lady still **** and said the head office closes at 3 while the other guy says it's closes at 1pm. They could've told me they don't want. So I can open it elsewhere not to lie and make me waist my time for nonsense

0
Replies (3)
Jet
Jet's reply30 Jan 2026, 14:13
Official
Hi Thato,
 Thank you for bringing this to our attention. Could you please provide the name of the store so we can escalate this to the relevant team for further investigation? 

Best regards,

TB
Thato B's update30 Jan 2026, 17:39
Reviewer Update
Jet Westgate mall ....
Jet
Jet's reply09 Feb 2026, 09:39
Official
Hi Thato,

 We sincerely apologize for the negative experience you had at our store.  We appreciate you letting us know, we have escalated this with the relevant store 

Best regards,