1 reviews | Active since May 2015
Bad service delivery and attitude at Jet store
Today 26/05/2015 at just past 10am I went to Centurion mall Jet after struggling since end of March to get long sleeved vests and long johns 4 - 5 years for my son at 3 different branches of Jet in Centurion. After again failing to get any, only 3 short sleeved vests was in stock, I decided to speak to a staff member about when new stock will be arriving.<br> <br> First off I got told by the staff member named Kadi, whom I heard is the merchandising manager for the store, that NO new stock will be arriving, that they will NOT be ordering new stock as from next week they will be stocking summer clothes, that I must make due what is in the store or dress my son in summer clothes, that she will not phone other stores to ask about stock but that I should drive to either Menlyn, Pretoria or Johannesburg branches to get what I need! And then to top it off she started LAUGHING at me in my face for being upset about this!<br> <br> This is totally unacceptable for ANY member of staff, more so from a manager, to absolutely refuse to give any way of customer service! I treat other people with respect, I think as an account holder at Jet and I valued customer I deserve to be treated with respectful service!
As per our telephonic conversation we must apologise for the overall service experience. We have addressed this incident with our in store management team as well as the area manager, you will be receiving feedback shortly.
We are currently liaising with the relevant buying team regarding stock availability, confirmation will be provided accordingly.
You reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience. We have addressed this incident with our in store management team as well as the area manager, you will be receiving feedback shortly.
We are currently liaising with the relevant buying team regarding stock availability, confirmation will be provided accordingly.
You reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
