Bad service & Deceiving information given by Customer Service Agent!!!

I am typing this with tears in my eyes. I have settled my Jet account, called in at one of the Jet stores at Rosebank mall (Johannesburg), requesting for my paid-up letter. I spoke to a lady called Dimakatso that was around 11h30 on the 5th of December 2019. She informed me that she can see my payment and is escalating the matter to a relevant department and my letter will be emailed to me before "END OF BUSINESS" that day. However till to date i have not received my letter.

Dear Edcon

Please teach your agents/consultants, not to deceive customer with their wrong information. I mentioned my urgency for the paid-up letter and yet she promised i will receive it. This is very inconveniencing for me! I personally dislike incompetency and lies.... Please may anyone with brains sort this out.

I will be waiting!