1 reviews | Active since Oct 2013
bad service/customer experience. .still angry
I walked at 16:55 as decal clearly state that the shop closes at 18:00 on Saturdays. ..I shop for my goods that I needed....at 17:00 Precious (very rude and has bad attitude) walks up to me saying that I must hurry as they are cashing up..and politely I asked her where do I feature cos the shop closes at 6 as per the decal..she then walked away with a bad attitude showing on her body language..Then few minutes later Khanyi and Shirley started [URL Removed] and pay we are cashing up...trying to ignore...I continue shopping cos I am already in the store and remember the closing time on the decal is 18:00...as I continue the security guard who seems to have forgotten his job description and duty list comes towards me and vigorously claps his hands in attempt to get my attention...and then I lost it. ...getting to the cashier Shirley...who didn't bother greeting me who was still worried about cashing up scans the things and I ask her what time does the shop close...and she responds with a bad attitude that they close at 5...and I still said the time on the decal is 18:00 not 17:00 and carried on saying Saturday they close at 17:00 I then asked for the manager and voice my frustratio
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with the regards to the staff members and the store closing time.
We have raised this incident with the store manager as this matter could have been handle in a different light. Once we have received feedback, further communication will be provided to you.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with the regards to the staff members and the store closing time.
We have raised this incident with the store manager as this matter could have been handle in a different light. Once we have received feedback, further communication will be provided to you.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
