Bad Service ( Complaint)

good day, on the 02/02/2018 I went in the above mentioned store to do an exchange on damaged shoes I bought in December 2017 and I did not have receipt. firstly as was sent from one till to another, then I was told all the manager are in a meeting, for a big store I did not expect that to happen as according to my understanding there should have someone to assist customers. I eventually was referred to a gentleman to assist whom by the way I was not informed of his position in the store. he was so rude and had bad attitude towards me and told me that they cannot accept exchange if I cannot produce a proof of payment for damaged products. I then told him that it was not my intention to return the shoes hence I did not keep the slip. if I had known that the shoes were not good quality I wouldn't have bought them, I was so upset. this is the second time I get such service from jet and deferent stores that is the reason why I closed my account and trust me when I say I will never ever shop at jet stored again I my life. luckily when I got home I went through all my papers and found the proof of purchase, I haven't gone for a refund yet because I work in Randburg. I hope when I get there I will not have any problems because I no longer want to exchange I want my money back. id rather go shop where I will be valued as a customer and treated well. Consumer Protection Act protects me especially with poor quality products. for you information I love jet and I am really disappointed. most of the things I own are from jet.

contact number; ********** 555 email address; **********